One Step Forward, Two Steps Back May 25, 2004
We’re making some (but not much) progress on both of the important fronts in our world right now: my husband’s next surgery and our wrecked car. I’ve been calling the lady that does the scheduling for my hubby’s Dr. since last Tuesday. I’ve been getting no where, so I delegated the task to my husband. He called yesterday with no luck, but finally spoke to her this morning. She’s supposed to talk to his Dr. and call him back this afternoon (the same thing she told me last week.) Well, she hasn’t called yet.
My Dad decided to go through the insurance to get our car fixed since the rise in his rates will be less than the estimate to fix the car. I finally heard from the insurance company this morning. They gave me a claim number and the # to call to talk to someone in-state. I called them and was told to call the body shop and the rental car company. No problem with the body shop. They already had the insurance info and everything. On to the rental car co. I called them and was told that they were helping someone else and would call me back. Three hours later and no call, so I called back. Apparently, the guy that answered this time didn’t have much of a brain. After giving him all my info (slowly and repeatedly) I was told that I had an invalid claim # and would have to call back later. I told him that I wasn’t going to call back and that I wanted to talk to someone else that could actually help me. I was put on hold. Eventually the manager came on the line and told me that he had already spoken to the insurance co. and the claim # didn’t start with the right letters and numbers. I gave him the info from the person I had talked to earlier, and he said he would call me back. He did, and I learned the problem. Apparently, their brains go to mush when dealing with out of state claim numbers (even when the out of state thing had been previously mentioned.) I supposedly have a car waiting for me tomorrow, but I’m not holding my breath.
- Posted in : What? No sperm? The pre IVF days, various other ramblings
- Author : amanda
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