That’s What I Call Customer Service June 14, 2004
I’ve never really been a fan of our cable company. Our apartment complex, as well as several other complexes in our city, use a smaller cable company as opposed to the mammoth company that most Houstonians use. We haven’t really been thrilled with the channel selection they offer, and we’ve had trouble with our cable modem service quite a few times.
Recently they changed our channel line up slightly. While they made me happy by adding HGTV, they upset my hubby by removing OLN from our package right before the start of the Tour de France. Once I started watching HGTV I noticed that they were inserting commercials during actual programming in addition to the normal commercial breaks. This frustrated me to no end. I’d be watching a show and then all of a sudden a commercial would come on, and I’d miss a couple minutes right in the middle of the show.
Well, it finally bugged me enough that I decided to submit a complaint on our cable company’s website. I knew better than to call and talk to a “customer service representative.” I have since received 3 reply emails in response to my complaint: one that appears to be the standard reply in response to their online form, one from the manager of the ad sales department in Houston, and one from the owner of the company that is contracted by the cable company to do local ad insertions. Impressive. They thanked me for bringing it to their attention. The last email from the subcontractor guy said that since HGTV is a new channel to them, they are having some difficulties with the commercials. He even gave me his personal email and phone #. Now, I have no idea if they’ll actually fix the problem, but it makes me happy that they even spent a few minutes placating me with responses.
- Posted in : various other ramblings
- Author : amanda
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